For over 40 years, The Body Shop has been passionately committed to cruelty-free beauty. We have never tested our ingredients or products on animals—and never will. We carefully source all ingredients from suppliers who meet our strict cruelty-free standards. As pioneers in the fight against animal testing, The Body Shop played a key role in securing bans on cosmetic animal testing in the UK and Europe. We were also the first company to earn the Leaping Bunny certification from Cruelty Free International, the only globally recognized symbol that helps consumers confidently choose products free from animal testing.

If you can’t find the answer you’re looking for our friendly Customer Service Call Center is here to help.Reach out Mon-Sat 8am to 6pm EST. We’re closed bank holidays.For more ways to connect, visit our Contact Us page.

At The Body Shop, we stand behind the quality of our products. If you're not completely satisfied, you can return your purchase within 30 days.Refunds for credit or debit card purchases will be issued back to the original card. Please note, Gift Cards, and Product Samples are non-refundable and cannot be replaced. Your satisfaction and commitment to ethical beauty are our priority.

We're sorry to hear your order arrived damaged. If any items are broken or imperfect, please contact us immediately to resolve the issue. Reach out via chat or call 844-602-2278.When calling, please have your customer reference number, names and quantities of damaged products, packer number (four-digit code on your invoice or package), and batch code (starts with "X" on the product, e.g., XM102LA) ready.We're here to help you quickly and make it right.

Yes! With your receipt, you can easily get a refund through our simple returns process. At The Body Shop, we’re here to make your experience smooth and fair.