Returns & Refunds Policy

Effective: September 3, 2025 — Website: us.thebodyshop.com

• Summary
• Return window
• Condition & exceptions
• Start a return
• Return shipping & fees
• Damaged / incorrect
• Refunds & timing
• Exchanges
• Limits & abuse
• Contact

Quick summary

Returns accepted within 30 days of delivery for most items. Holiday purchases (Nov 1–Dec 31) are returnable through Jan 31. Start returns at our Returns Portal: https://us.thebodyshop.com/returns.

Return window

Standard returns: We accept returns within 30 days of delivery confirmation for most items.
Holiday extension: Purchases made between Nov 1 and Dec 31 are returnable through Jan 31.

Condition & exceptions

• Standard returns: Items should be returned in original or resalable condition when practical.
• Holiday returns: For consumables we accept new or gently used items provided at least 50% of product remains, unless product page states otherwise.
• Final sale / non-returnable: Gift cards, certain promotional/limited items, and some regulated/hazardous products may be final sale and are not returnable. Final-sale items will be clearly noted on the product page or at checkout.

How to start a return

1. Visit the Returns Portal: https://us.thebodyshop.com/returns.
2. Enter your order number and the email used at checkout.
3. Follow the portal steps to print a label (if provided) and ship the item per the instructions.

If you prefer assistance, contact Customer Service at support@us.thebodyshop.com or use our Contact page.

Return shipping & fees

If you purchased the prepaid returns option (Checkout+): you will receive a free return label.
Without a prepaid option: a $10 return label fee will be deducted from your refund unless we provide a label for merchant reasons (e.g., wrong item, defective product).

If you choose your own carrier, use tracked postage — refunds are issued once we receive and inspect the return.

Damaged, defective or incorrect items

Report damaged, defective, or incorrect items within 14 days of delivery and include photos of the product and original packaging.

• We will arrange a replacement or issue a full refund where appropriate.
• We will typically refund original shipping and return shipping when the error is our responsibility.
• In many damaged/incorrect cases we will not require you to ship the item back — we’ll tell you the next steps after you contact us.

Refunds & processing time

Refunds are issued to the original payment method after we receive and inspect the return. Allow 5–10 business days for the refund to post to your account after we process the return (bank processing times may vary).

In select cases (for example items priced at $50 or less, first-time returns, or other merchant-discretion scenarios) we may issue a refund or store credit without requiring the item to be returned.

Exchanges

Exchanges are supported via the Returns Portal when instant-exchange is available, or by placing a new order once your return is processed. If you need help completing an exchange, contact support@us.thebodyshop.com.

Limits & abuse

We monitor return activity and reserve the right to limit or decline returns for suspected abuse (repeated excessive returns or patterns inconsistent with normal consumer behavior). Repeated abuse may result in account restrictions.

FAQ — fastest answers

Need help?

Returns Portal: https://us.thebodyshop.com/returns
Customer Service: support@us.thebodyshop.com
Privacy questions: privacy@us.thebodyshop.com
Contact page: https://us.thebodyshop.com/pages/contact

Tip: having your order number and photos (if applicable) ready will speed resolution.