What are your delivery charges?

Delivery Charges for Your Order | The Body Shop USA  
Enjoy transparent shipping rates tailored to your order amount:  

- Orders up to $74.99: $8.00 Economy Shipping or $15.00 Express Shipping  
- Orders $75.00 and over: Free Economy Shipping or $15.00 Express Shipping  

Shop with confidence and get your favorite natural beauty products delivered right to your door.

Can I place my order over the phone?

Our Customer Care team is here to help you place your order easily on our website. Please note, we cannot process phone payments unless your payment information is saved in Your Account. If you encounter any issues while ordering, we’re happy to assist you over the phone—this usually takes 15-20 minutes.

To speed up your order, have your selected items ready.

Contact us Mon-Sat 8am–6pm ET, at 844-602-2278  for friendly support.

How do I place an order?

To order from The Body Shop USA website, simply browse and select your favorite products. On the product page, click "Add to Bag" to start your purchase. When ready, click "Checkout" to review your shopping bag, apply any promo codes, and proceed to secure payment and delivery details. Enjoy a seamless, ethical shopping experience with The Body Shop.

How do I make changes to my order?

You can update your order anytime while placing it. Once your order is confirmed and payment is complete, changes aren’t possible. If you’ve chosen the wrong products, please check our easy returns process.

After payment, there’s a 15-minute window to cancel your order before we start processing. To cancel, please contact our Customer Care team via chat or call 844-602-2278 immediately. While we can’t guarantee cancellations after processing starts, refunds or returns are available.

Please review your order carefully before confirming to avoid delays.

How will you confirm my order?

Once we receive your order, you'll get a confirmation email from The Body Shop. When your order ships, we'll send a shipment confirmation with details including items purchased, payment info, delivery method, delivery details, and tracking number (if available). If you ordered using your The Body Shop account, easily track your order anytime through the My Account hub.

Can I place an order without signing up to an account?

Yes, you can place an order as a guest without creating an account—just choose this option at checkout. We’ll ask for your email and shipping address to process and deliver your order smoothly. For even more benefits like order history, saved payment info, and wishlists, consider creating an account. 

Can I check my gift card balance online?

Check your gift card balance easily with The Body Shop’s balance checker and discover how much you have to spend on your favorite natural beauty products.

Why haven't I received an email to confirm my order?

If you haven’t received your order confirmation email yet, don’t worry—it can take 1-2 business days to arrive. Meanwhile, you can easily check your order status by logging into “My Account” and visiting “Order History.”

Where is my order?

After placing your order, you’ll receive a confirmation email within 1-2 business days—please don’t worry if it takes a little time! To track your order, simply log in to the "My Account" section on our website and visit "My Orders." Select your order and click the "Tracking Number" if it has shipped to see your delivery status.

If you checked out as a guest, please wait for your confirmation email to track your order.

Have I been charged for my order more than once?

If you’ve placed the same order more than once, you might have multiple orders. Please check your email for more than one order confirmation (this can take 1-2 business days). If you have an account, you can also view your order status anytime by logging in and visiting “Latest Orders” under “My Account.” You will only be charged once. Occasionally, a temporary hold on funds may appear more than once, but rest assured, once payment is processed, any extra holds will be released promptly.

Has my order been placed?

If you haven't received a confirmation email within 1-2 business days after placing your order, unfortunately, it was not successful, and you will not be charged. To check your order status, please log in to your account and visit the "Latest Orders" section under "My Account." If your order was successful, it will be listed there. Thank you for choosing The Body Shop.

Can I cancel my order before it has been delivered?

To cancel your order before delivery, please call our Care Center at 844-602-2278  immediately. We ship quickly to ensure the best service, so cancellations may not always be possible. Contact us to check your order status, and we’ll do our best to assist you.